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TERMS & CONDITIONS FOR ADSL SERVICES

These Terms & Conditions are supplementary to the General Service Terms & Conditions.

1. Additional Definitions

Provisioning Procedure: means the procedure set out in Schedule 1 for the issuing of an Order and delivery of the
Service;

RFS Date: means the date on which the Supplier notifies the Customer that the individual ADSL requested under an

Order is ready for Service by the Customer;
Transmission: means a signal transmitted over the Supplier’s or its licensor’s network.

2. Scope of this Agreement

2.1 Prior to RFS Date, the Supplier reserves the right to revoke its acceptance of any Order where the Services
cannot be reasonably delivered to the Site in question having due regard to the any technical issues arising.
2.2 If after acceptance, the Customer cancels or amends any Order prior to the RFS Date the Supplier will be
entitled to pass on to the Customer any charges for the installation or provisioning of that Order levied on the
Supplier by its licensor or BT.
2.3 The Supplier shall be entitled to reject any Order if the Customer has provided the Supplier with incorrect or
incomplete information necessary for registration as part of the Provisioning Procedure.
2.5 The provisions of Schedule 2 shall apply.

3. The Supplier’s Additional Obligations

3.1 The Supplier shall consult with the Customer, as appropriate in the circumstances, by means of letter or email
as to the time periods for conducting routine maintenance or upgrading works to the Supplier Equipment
and/or the System. The Supplier shall notify the Customer as soon as reasonably practicable of such works,
and where reasonably practicable prior to such works, and shall use its reasonable endeavours to carry out
such routine maintenance or upgrading during such times as the traffic over the Internet or private network (if
applicable) is at its lowest.
3.2 Notwithstanding Clause 3.1, the Supplier shall be free to carry out emergency or urgent maintenance to the
Supplier Equipment and/or the System at any time to ensure the Services are continued to be supplied.
Wherever reasonably possible, any emergency or urgent maintenance will be carried out during such times as
the traffic over the Internet (if applicable) is at its lowest. The Supplier shall advise the Customer as soon as
reasonably practicable of any such emergency or urgent maintenance, and where reasonably practicable prior
to such works.


4. The Customer’s Additional Obligations


4.1 The Customer shall additionally not utilise and shall ensure that no other person uses the Service:
4.1.1 To knowingly make available or upload files that contain software or other material, data or
information not owned by or licensed to the Customer;
4.1.2 To knowingly make available or upload files that contain a virus or corrupt data;
4.1.3 To falsify the true ownership of software or other material or information contained in a file that the
Customer makes available via the System;
4.1.4 To “spam” or otherwise deliberately abuse any part of the System; or
4.1.5 To obtain access, through whatever means, to notified restricted areas of the System.
4.2 The Customer shall notify the Supplier of any existing technical or other facilities (of which it is should
reasonably be aware) including but not limited to, water and gas which could be damaged during installation
of the Supplier Equipment.
4.3 The Customer will be responsible for charges and expenses levied on the Supplier by BT directly or via its
licensor where the Customer has requested an engineer to visit any Site to carry out remedial works which in
the event are substantially attributable to the act or omission of the Customer and not to BT provided always
that the Supplier shall be responsible for BT’s charges and expenses where the fault is substantially
attributable to the Supplier’s act or omission.


5. Suspension of the Service


The Supplier may additionally at any time suspend the Service or any part of it, without liability, at any time make any
changes to the Services supplied to the Customer which in the reasonable opinion of the Supplier are necessary to
comply with any applicable safety, regulatory or other statutory requirements; or to preserve the integrity or avoid
degradation of the System. The Supplier will, during such suspension, try to ensure that minimum disruption is
caused to the Service.


6 Confidentiality and Data Protection


The Customer hereby agrees to the Supplier using and storing information relating to any Transmission, without
limitation, information as to origin, destination, duration, route and time, exclusively for the purpose of collating
statistics therefrom which will be of assistance to the Supplier or its licensor in its network and business planning,
provided that the Supplier uses and stores such information strictly in accordance with the provisions of the Data
Protection Act 1998.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


SCHEDULE 1


ADSL CONNECTIVITY SERVICES

Interpretation

In this Schedule the following expressions shall have the following meanings unless the context otherwise requires:

ADSL Access: means an individual ADSL circuit;
API: means Application Program Interface;
CPE: means Customer Premise Equipment, and refers to equipment provided by the Supplier located at a Site;
First Line Support means the facilities to highlight and report potential Service issues;
USB Modem: means Universal Serial Bus Modem;
RADIUS: means Remote Authentication Dial-IN User Services;
Technical Support: Means the provision of resources to resolve complex network delivery problems.

 

1 ASDL Services


1.1 The Supplier will provide Asymmetric Digital Subscriber Line (ADSL) services using the Customers existing
BT telephone lines to provide a data connection to enable the use of email, Internet access, intra-corporate
Local Area Network communication or other such service.
1.2 The Supplier will provide a product portfolio including consumer and business grade connectivity options as
requested by the Customer in any given Order.

IPStream ADSL Wires Only
· BT’s Wholesale ADSL offering (IPStream) providing the “Wires Only” ADSL solution including
· Static IP Address option
· 20:1 & 50:1 Contention
· Three levels of capacity 500kb, 1Mb & 2Mb (not all available yet)
· Access to Public Internet
· The ADSL connection can support both Data and Voice
· ISDN Conversion to ADSL (Allows for automatic conversion of ISDN to PSTN)

ADSL Wires Only
· BT’s Wholesale ADSL offering providing a Wires Only ADSL solution including
· Six contention options 1:1, 2:1, 5:1, 10:1, 20:1 & 50:1
· Four levels of capacity 250kb, 500kb, 1Mb & 2Mb
· The ADSL connection can support both Data and Voice
· This service is aimed at wholesale customers (Internet Service Providers (ISPs) & System Integrators)
wanting ADSL access for resale to their own client base.

Service will be subject to geographic availability.

 

2 Provisioning

2.1 The Supplier must receive Orders in an electronic format acceptable to the Supplier.
2.2 The Supplier will progress the Order with any third party telecommunications provider as necessary.
2.3 Cancellation of ADSL lines will be achieved by issuing a manual cancellation order confirmed by email. The
Customer shall give three days notice for the cancellation of any individual line, but for the avoidance of doubt,
cessation of individual lines shall be subject to third party processes and timescales. Charges will be
applicable up to the date of actual cease.

 

3 Supplier’s Additional Responsibilities

IPStream ADSL wires only
The Supplier shall be responsible for the following items:
· The implementation of NAT or No NAT
· Implementing ADSL connectivity
· The implementation of Static IP address (if chosen)

ADSL wires only
The Supplier shall be responsible for the following items:
· Implementing ADSL connectivity
· Connectivity to customer central site

 

4 Customer’s Additional Responsibilities

IPStream ADSL wires only

The Customer shall be responsible for the following items:
· The provision of CPE
· BT PSTN line (not cable)
· The decision on the option of NAT or No NAT
· The decision whether a Static IP address is required or not
· The connection and configuration of user equipment to be connected to ADSL service


SCHEDULE 2

COMMERCIAL TERMS

TERM

Minimum Order length for each ADSL connection 3 Months